Sharad Goel

Keywords: Sales, Customer Service, Marketing, Digital Marketing, International Business, IT Sales and a Management Professional

CONTACT

+91-8178329606 (WhatsApp)

sharad_mcp2003@yahoo.co.in

PROFILE

Passionate about Automation, sales and marketing, overall 14 years’ experience of interaction with Indian and US Customers

SKILLS

• Technical Skills
• Phone Skills
• Customer Services
• Communication Skills
• Sales & marketing
• Digital Marketing
• Email Drafting Skills
• Word, Excel, PowerPoint, Google Sheets
• CRM
• Automation
• Canva, Woorank
• Copywriting Course on Udemy
• Python Basics
• A+ Hardware from Comptia

EXPERIENCE

International US based IT Company

December 2011 – May 2021 (10 years)

Worked as CEO and Director for an International IT company cum Customer Service center—Essential Services Outsource Pvt Ltd based in the USA and in India.

Visited United States and travelled San Francisco, New York, California, Florida, Las-vegas, Orlando

Attended various Trade Shows to build the networking with Business’s

Explored various Physical Stores and many places

• Led my team remotely from US
• Almost thirty-five employees reported to me directly and indirectly
• Two Sales Team Leader
• One Digital Marketing Team leader
• Support team was directly reporting to me
• Hr Recruiter was directly reporting to me
• CA was directly reporting

Recruitment Agency

2009-2011

Worked for International BPO Hiring with few major names in the market. Handled a team of 6 recruiters, One team leader, and digital marketer postings ads.

Business Development was done by myself

Jindals Intellicom

2006-2008

Worked as a Senior Collector cum Assistant Team leader with a Law firm, had to recover lost money for US clients. For 6 months’ lead a team of 18 associates.

ICICI Bank

2005 – 2006

Worked in the Task Department of Retail Banking as a Relationship Executive, covering 4 branches of South Delhi

Megacall, VCustomers, Vanguard, IEnergizer

2003-2005

Worked with various companies into customer service, debt collections, skip tracing for US customers

EDUCATION

St. Mary’s Sr Sec School

Passed 10^th in year 1999 CBSE

St. Mary’s Sr Sec School

Passed 12^th in year 2001 CBSE

(Commerce with Computers)

Delhi University

2001 – 2006 (B.com Pass)

School of Correspondence Studies

Professional Education

PGD BM – IMT Ghaziabad 2007 – 2008

Marketing (Drop out)

Innobuzz Digital Marketing 2009 – 2010

SEO & Google Ads