Head of Antivirus (Support Engineer) (BFSI client) – Delhi 5-9 yrs exp 5-6 LPA

Posted 2 days ago

Company Description

Established in 1995, Dynacons Systems & Solutions Ltd. is an IT company with its headquarters at Mumbai and branches all over India. The name of our Company defines everything we do at Dynacons. It’s about being dynamic, about innovating, adapting and improvising. Setting the goal, expanding the capability to follow the objective, making and retaining the prized relationships formed along the way; are the cornerstones on which we have built our edifice. Our Service offerings include Infrastructure Managed Services, Break-fix Services, Managed Print Services, Cloud Computing, Systems Integration Services and Applications Development and Maintenance. The Company provides end-to-end technology and technology-related services to corporations across industry verticals. The Company has in-depth domain knowledge across industry sectors and technology expertise across traditional and new age technologies. We have set up a NOC to establish our managed services business. We have twelve branch offices and multiple warehouses across the country. Our direct presence in more than 250 locations across India with a team strength of 1000+ employees helps us in the execution of PAN India projects. We are also focusing on building our connections in the US, Europe, and Asia Pacific; thereby gaining increased direct engagement with our clients in these geographies. The Company continues to sustain its commitment to the highest levels of quality, superior service management, robust information security practices and business continuity management. The key focus is to stay abreast with technology change, continually invest in building capabilities on newer technologies, and creatively harness the power of those technologies in bespoke ways for our customers. The opportunities ahead are enormous. By staying true to our mission and its values, and by continually investing in building newer capabilities, our Company is well-positioned to become the partner of choice.

DepartmentInformation Technology


Experience5 to 9 years

Job TypeFull Time

number of Positions1



Job Description

Location-Looking for people who are based out of Delhi only.

Roles and Responsibilities- An ideal candidate for this role shall be responsible for:

  • installation of antivirus patches within one week on daily security update definition release and within 3 months for upgradation of software solution version on all PCs/Servers.
  • ensure that AV solution should be able to effectively utilize the bandwidth using bandwidth throttling mechanism during business hours and non-business hours and shall be responsible for update of definition files at endpoints at the available bandwidth.
  • ensuring that AV solution should be configured to allow/not allow machines to connect into network unless latest updates are done in machine based on group policy of SPS solution.
  • to provide all the functionalities which the SPS/SMS/Symantec critical system protection software/supports.
  • Coordination and responsible for all activities to be performed by field support engineers for Antivirus, ATP and related solutions.
  • maintenance and monitoring for all the servers related to Antivirus, Endpoint DLP, ATP, SMG, SMS etc.
  • upgradation of Operating System of the servers covered under Antivirus, Endpoint DLP, ATP, SMG, SMS etc. at no extra cost whenever available after taking approvals from the business.
  • managing the Antivirus, ATP and related application and provide support for implementing all the security related policies through the above solutions.
  • managing the Application related to Antivirus, Endpoint DLP, SPS, SMS, SMG and ATP solution as per the requirement of the Bank.
  • assisting in analysis of Security Audit recommendations on the applications/databases of Antivirus, Endpoint DLP, SPS, SMS, SMG and ATP solution and after analysis, implementation of security recommendation for above solution.
  • assist in Activities mentioned below and any other activities being assigned related to Antivirus, Endpoint DLP, SPS, SMS, SMG and ATP solution by client:
  • Monitoring & Maintenance of Hardware & Software
  • Monitoring and Maintenance of the Database
  • Monitor the issues encountered due to storage and in coordination with Bank and storage
  • Configuration and patching of all OS and application on regular basis as per Bank’s policy.

  • Troubleshoots faults & problem resolution
  • Open a case with Backend team for problem resolution or knowledge sharing.
  • Open a case with product Supplier in the event of component malfunction or system failure and same need to be followed up for early resolution.
  • Open a case and coordinate with OEM to resolve bug fixes & patches.
  • Escalation with Dynacons Systems and solutions Ltd s/Service Providers/ OEM for any failures, response and issues.
  • Report incident to Bank according to escalation matrix.
  • Provide proper RCA, Preventive action and Proactive action of the problem.
  • Maintaining inventory of all devices/software/servers belonging to solutions along with their version, licenses, AMC and other details.
  • Checking of version updates and patch releases and other updates on regular basis.
  • Proactive monitoring of devices/servers/ utilization, CPU utilization, memory utilization, bandwidth/link utilization, errors, space and services on servers, connections etc. and perform corrective actions.

Additional Information

Skill Set

Security Audit, Antivirus installation, Antivirus support, Security policy implementation, Patching, Configuration, Troubleshooting

Required Qualification/Education

Master of Computer Applications (M.C.A.)

Bachelor of Engineering – Bachelor of Technology (B.E./B.Tech.)

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